Sagecove fan chain stuck or too short.

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    I just had a Sagecove fan installed and it seems like everything was proper by the installer. The chains are in the middle of the fan. The light chain works perfectly. The fan chain feels like it is too short or stuck in the middle. The only way I can get the switch to chains speeds is if I pull between the glass dome and fan and that works well. I don’t know what the problem and solution would be. I can get the installer back out here, but I think the problem would still happen. Thank You

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